London Tube Maps/Transport information

London Travel useful Information

 

Tel: 0843 222 1234* (24 hours a day) Textphone: 020 7918 3015

 

*You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge. Charges from mobiles or other landline providers may vary.

 

Oyster Customer Service Center

 

 

Tel: 0845 330 9876 (08:00-20:00 seven days a week)

 

Textphone: 020 7027 8511 Post: Oyster card helpline, 1st Floor, Albany House, 55 Broadway, London SW1H 0BD

London Underground

 

Tel: 0845 330 9880 (08:00-20:00, seven days a week) Post:Customer Service Centre, London Underground, 55 Broadway, London SW1H 0BD

 

In addition, for our neighbours the following 24-hour numbers are available if you have a concern or query about the impact of Tube works or operations on your home or business. However, they will not be able to deal with any complaints or comments about Tube services.

 

For neighbours of the Jubilee, Northern and Piccadilly lines, call Tube Lines on 0870 0702 424

 

For neighbours of all other London Underground lines, call 0845 257 7878.

 

For works on the Tottenham Court Road station project or Crossrail, call 0345 602 3813.

 

London Buses

 

 

Buses tel: 0845 300 7000 (08:00-20:00 Monday to Friday) Web: www.tfl.gov.uk/contact

 

London River Services

 

If you have any comments or suggestions about our piers or scheduled boat services, please contact London River Services.

 

River Services tel: 020 7941 2400 Post: General Manager, London River Services Limited, Tower Pier, Lower Thames Street, London EC3N 4DT Email: enquiries@tfl-river.co.uk

 

Congestion Charging

 

 

Tel: 0845 900 1234 (calls are charged at no more than 4p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check with your network provider). International: +44 20 7649 9122 Textphone: 020 7649 9123 (if you have impaired hearing) Post: Congestion Charging, PO Box 4782, Worthing, BN11 9PS

 

Red Route Penalties

 

 

To make a comment or complaint regarding a Penalty Charge Notice relating to bus lanes, parking, banned manoeuvres and yellow box junctions (prefixed with ‘GT’ and ‘GF’) contact:

 

Tel: 0845 603 4545 or 020 8253 7000 (Monday to Friday, 08:00-21:00 and Saturday 09:00-15:00) International: +44 20 8253 7000 Post: Transport for London, PO Box 4555, BN13 1XY Email: enquiries@tflcroydon.co.uk Web: http://www.tfl.gov.uk/roadusers/redroutes/10185.aspx

 

Low Emission Zone

 

 

Tel:  0845 607 0009 (06:00-00:30 Sunday to Friday, 06:00-22:00 Saturday). Calls are charged at no more than 4p per minute from a BT landline. Charges from other landline providers or mobile phones may vary. Please check with your network provider. International: +44 (0) 207 310 8998 Textphone:  020 7310 8999 (if you have impaired hearing) Email: lezlondon@tfl.gov.uk Post: Low Emission Zone, P O Box 4784, Worthing, BN11 9PU

 

Dial-a-Ride

 

To make a booking: Call us on 0845 999 1 999 (or 020 7309 8900, if your telephone provider charges extra for 0845 numbers) and select option 1 and 1 again. Lines are open between 09:00-16:00, Monday to Friday.

 

You can also make a booking by:

 

Email: DAR.reservations@tfl.gov.uk Fax: 020 7394 5210 Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS Textphone: 18001 – 0207 309 8900

 

To enquire about the progress of your vehicle: Call us on 0845 300 4717 (or 020 7309 0015 if your telephone provider charges extra for 0845 numbers) and press option 1. Lines are open between 06:00 and 23:59, seven days a week.

 

To update your details: Email DAR@tfl.gov.uk

 

To cancel a booking: Ring us on 0845 300 4717 (or 020 7309 0015) and chose option 2.

 

To give feedback about Dial-a-Ride: Call us on 020 7446 0251

 

or you can write to us at:

 

London Dial-a-Ride, Passenger Services, Progress House, 5 Mandela Way, London SE1 5SS Email: DAR@tfl.gov.ukTel: 020 7446 0251 Fax: 020 7394 5218

 

London Streets

 

Tel: 0845 305 1234 Web: www.tfl.gov.uk/contact Post: Customer Services, TfL London Streets, 4th floor, Zone Y4, 14 Pier Walk, London SE10 0ES

 

TfL Customer Relations

 

Top of page

 

Fax: 020 3054 5306 Email: enquire@tfl.gov.uk Post: 4th Floor, Zone Y4, 14 Pier Walk, North Greenwich, London SE10 0ES

 

Recruitment

 

National Rail Enquiries

 

Tel: 08457 48 49 50

 

 

 

 

 

Taxis and Private Hire

 

Tel: 0845 300 7000 (08:00-20:00 Monday to Friday) Email: tph.comms@tfl.gov.uk Post: Surface Transport Customer Services, 4th Floor, Palestra, 197 Blackfriars Road, London SE1 8NJ

 

General queries (not comments or complaints about taxi or private hire services) should be sent to tph.enquiries@tfl.gov.uk

 

Taxi and private hire driver applicants and licensees with queries should call 0845 602 7000.

 

Victoria Coach Station

 

Tel: 020 7027 2520 Post: 164 Buckingham Palace Road London SW1W 9TP

 

Walking and Cycling

 

Barclays Cycle Hire

 

PO Box 1214 ENFIELD EN1 9ST Tel: 0845 026 3630

 

 

 

 

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