- Standard Tube Map of London click on link to see and download http://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdf
- Large Tube Map of London click on link http://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdf
- Step free Tube site click on link http://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdf
- London rail and tube Map click on link http://www.tfl.gov.uk/assets/downloads/london-rail-and-tube-services-map.pdf
London Travel useful Information
Tel: 0843 222 1234* (24 hours a day) Textphone: 020 7918 3015
*You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge. Charges from mobiles or other landline providers may vary.
Oyster Customer Service Center
Tel: 0845 330 9876 (08:00-20:00 seven days a week)
Textphone: 020 7027 8511 Post: Oyster card helpline, 1st Floor, Albany House, 55 Broadway, London SW1H 0BD
Tel: 0845 330 9880 (08:00-20:00, seven days a week) Post:Customer Service Centre, London Underground, 55 Broadway, London SW1H 0BD
In addition, for our neighbours the following 24-hour numbers are available if you have a concern or query about the impact of Tube works or operations on your home or business. However, they will not be able to deal with any complaints or comments about Tube services.
For neighbours of the Jubilee, Northern and Piccadilly lines, call Tube Lines on 0870 0702 424
For neighbours of all other London Underground lines, call 0845 257 7878.
For works on the Tottenham Court Road station project or Crossrail, call 0345 602 3813.
Buses tel: 0845 300 7000 (08:00-20:00 Monday to Friday) Web: www.tfl.gov.uk/contact
London River Services
If you have any comments or suggestions about our piers or scheduled boat services, please contact London River Services.
River Services tel: 020 7941 2400 Post: General Manager, London River Services Limited, Tower Pier, Lower Thames Street, London EC3N 4DT Email: firstname.lastname@example.org
Tel: 0845 900 1234 (calls are charged at no more than 4p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check with your network provider). International: +44 20 7649 9122 Textphone: 020 7649 9123 (if you have impaired hearing) Post: Congestion Charging, PO Box 4782, Worthing, BN11 9PS
Red Route Penalties
To make a comment or complaint regarding a Penalty Charge Notice relating to bus lanes, parking, banned manoeuvres and yellow box junctions (prefixed with ‘GT’ and ‘GF’) contact:
Tel: 0845 603 4545 or 020 8253 7000 (Monday to Friday, 08:00-21:00 and Saturday 09:00-15:00) International: +44 20 8253 7000 Post: Transport for London, PO Box 4555, BN13 1XY Email: email@example.com Web: http://www.tfl.gov.uk/roadusers/redroutes/10185.aspx
Low Emission Zone
Tel: 0845 607 0009 (06:00-00:30 Sunday to Friday, 06:00-22:00 Saturday). Calls are charged at no more than 4p per minute from a BT landline. Charges from other landline providers or mobile phones may vary. Please check with your network provider. International: +44 (0) 207 310 8998 Textphone: 020 7310 8999 (if you have impaired hearing) Email: firstname.lastname@example.org Post: Low Emission Zone, P O Box 4784, Worthing, BN11 9PU
To make a booking: Call us on 0845 999 1 999 (or 020 7309 8900, if your telephone provider charges extra for 0845 numbers) and select option 1 and 1 again. Lines are open between 09:00-16:00, Monday to Friday.
You can also make a booking by:
Email: DAR.email@example.com Fax: 020 7394 5210 Post: Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS Textphone: 18001 – 0207 309 8900
To enquire about the progress of your vehicle: Call us on 0845 300 4717 (or 020 7309 0015 if your telephone provider charges extra for 0845 numbers) and press option 1. Lines are open between 06:00 and 23:59, seven days a week.
To update your details: Email DAR@tfl.gov.uk
To cancel a booking: Ring us on 0845 300 4717 (or 020 7309 0015) and chose option 2.
To give feedback about Dial-a-Ride: Call us on 020 7446 0251
or you can write to us at:
London Dial-a-Ride, Passenger Services, Progress House, 5 Mandela Way, London SE1 5SS Email: DAR@tfl.gov.ukTel: 020 7446 0251 Fax: 020 7394 5218
Tel: 0845 305 1234 Web: www.tfl.gov.uk/contact Post: Customer Services, TfL London Streets, 4th floor, Zone Y4, 14 Pier Walk, London SE10 0ES
TfL Customer Relations
Fax: 020 3054 5306 Email: firstname.lastname@example.org Post: 4th Floor, Zone Y4, 14 Pier Walk, North Greenwich, London SE10 0ES
National Rail Enquiries
Tel: 08457 48 49 50
Taxis and Private Hire
Tel: 0845 300 7000 (08:00-20:00 Monday to Friday) Email: email@example.com Post: Surface Transport Customer Services, 4th Floor, Palestra, 197 Blackfriars Road, London SE1 8NJ
General queries (not comments or complaints about taxi or private hire services) should be sent to firstname.lastname@example.org
Taxi and private hire driver applicants and licensees with queries should call 0845 602 7000.
Victoria Coach Station
Tel: 020 7027 2520 Post: 164 Buckingham Palace Road London SW1W 9TP
Walking and Cycling
Barclays Cycle Hire
PO Box 1214 ENFIELD EN1 9ST Tel: 0845 026 3630